How to use Minutka

This is where it all starts. No signup required.

1. 1On the home page tap "Create a queue" and enter a name (for example "Reception" or "Counter").
2. 2Pick an industry template - clinic, laboratory, document intake, bank, cafe, restaurant, migration center, service center: it fills in windows, services, the visitor note and hints right away. Everything can be changed later; "Blank queue" keeps the defaults.
3. 3A "Done" screen opens. Save the management link (bookmark it) — it is your key to the queue, there is no password. Or sign in to your dashboard to keep every queue in one place.
4. 4In the settings define your service windows — you can name them ("Counter 1", "Front desk"), turn on sound and voice, and choose whether to ask for a name or phone number.
5. 5Optional: business contacts (phone with country picker and input mask, address), services/departments, number format, brand styling (color, logo, dark display board), a description and a note for visitors, hiding the position, a daily auto-reset of numbering, opening hours (outside them the QR entry is closed), a service rating plus a link to reviews (happy guests are sent to your public reviews page, unhappy ones write to you privately), and a client export to CSV.
6. 6Your own set of numbers (optional): if the venue already has a physical set — forty tokens, tables, lockers, rooms — write it in the queue settings ("1-40", or "101, 103, 107"). Tickets are then issued only from that set, a number that frees up goes straight back into circulation, and when the whole set is in use no new ticket is issued: there is no place left. The operator can still issue a number outside the set by hand, and it does not apply to order numbers a cashier types in.
7. 7Right after you create it, a "First steps" checklist appears — it points out what to set up (branding, contacts, print the QR, open the display board).
8. 8"Just ask a question" (optional): turn the button on in the queue settings, and the visitor gets a second button next to "Join the queue". Such a ticket is not part of the main queue: "Next" does not take it, and the operator calls it with a separate button between visits - it shows how many are waiting and for how long. In the analytics you can see how many questions there were and how quickly they were answered.
9. 9Several services in one visit (optional): turn the setting on and the visitor ticks everything they came for, getting ONE ticket instead of three. The ticket walks the services by itself: close the first and it returns to the queue with the second, same number, and the visitor sees the whole route on screen with the current step marked. The order comes from your service list, not from the order of the ticks. When that list runs out, the ticket follows the "then →" route if you set one. The operator sees how many steps are still ahead next to the number. At most five services per visit.
10. 10Daily quota (optional): in "Flow and limits" set how many tickets the queue issues per day, and in the services card set a separate quota per service. "Today we take twenty applications, the rest tomorrow": once the quota is used up, self check-in and the kiosk close until tomorrow, and the visitor is told to come back tomorrow rather than to try later. When one service runs out, only that service goes grey - the queue keeps working. The operator at the desk may still accept someone above the quota; their ticket spends it too. Counted from the start of your day, in the queue time zone. Refusals land in "Lost demand", so you can see how many people left after the quota closed.
11. 11"How many cases" (optional): turn the question on in the queue settings and the visitor says how much they brought - ten parcels at a pickup point, five passports from a travel agency, a stack of applications. The wait estimate then counts the work rather than the heads, and stops promising five minutes to people at the back when forty minutes of work is ahead. The operator sees the number next to the ticket. It does not change the calling order: the ticket is called in its turn, and we will not punish anyone for the size of their errand. Next to it you set the cap and the word ("parcels", "documents").
12. 12"Regular clients" (Business plan): a list of phone numbers - a ticket taken with such a phone is a priority ticket right away. Next to it, "bump to priority anyone waiting over N minutes" protects everyone else from a stream of priority tickets.
13. 13"Choice of specialist when taking a ticket" (Business plan): the visitor picks a specialist with a photo from the staff directory, and "Next" at a window takes tickets for its own specialist plus "any specialist" ones. The "then →" field of a service builds a route: after the visit the ticket moves on to the next service by itself, same number - reception → doctor → cashier.
14. 14"Ticket only on site" (optional): while at the venue, press "Capture point here" in the queue settings and pick a radius (100 m to 2 km). After that the live queue can only be joined nearby — this removes tickets taken from home "to avoid waiting later" and the reselling of places. Press the button ON SITE and from the phone you have with you: the point is taken from that very device. Bookings for other days are not affected, and the kiosk and the operator issue tickets as before — so a visitor who does not share their location is not left without a ticket. Indoors a phone is imprecise (the toast shows the margin — pick the radius by that number), so the error is counted in the visitor's favour. And honestly: a position can be spoofed — this guards against casual misuse, not deliberate circumvention.
15. 15Open "QR code" and pick a format: an A4 or A5 poster, a 10 x 10 cm sticker for the door, or an A4 sheet of six stickers. "Download PDF" gives a file with an exact page size (print it at 100%, without "fit to page") - the sticker really does come out 10 x 10. Open the "Display board" on a screen in the waiting area.
16. 16A queue you no longer need can be deleted — from your dashboard (trash icon) or at the bottom of the management page.
17. 17Created the queue without an account? Enter your email in its settings and press "Keep access": you get an email with a single button that attaches the queue to an account and opens the dashboard - no password needed.

The operator works from a tablet or computer at their workstation.

1. 1Open the "operator link" (the organizer shares it from the queue settings).
2. 2If there are several windows, pick yours (Window 1, 2, 3…). Your choice is remembered on this device.
3. 3"Next" — call up the next visitor to your window. Their number appears on the display board and on their phone.
4. 4"Invite from the queue" opens the list of everyone waiting: tap a ticket to call that exact person. Priority tickets and tickets for guests with limited mobility are highlighted in the list.
5. 5"Add" issues a ticket to someone without a smartphone; you can mark it "priority" (limited mobility, with children) so they go to the front.
6. 6"Remove" — for a visitor who did not show up (with a brief undo in case you tap it by mistake).
7. 7"Message visitor" — a short note that appears on their screen and arrives as a notification: "have your ID ready", "we are running 15 minutes late".
8. 8If ticket messaging is enabled in the settings, the visitor can reply to that message. Replies are possible ONLY after you write first: a person you did not write to has no input field at all, so the channel stays closed to abuse and spam. At most 5 replies per ticket, and you can end the conversation at any moment. A message waiting for your reply is marked on the ticket in the list; the mark disappears once you answer.
9. 9"Postpone" — if a client stepped away: they return to the queue and are called after the current ones. And "No-shows — bring back" lists people who were recently skipped, so you can call a returning visitor again.
10. 10"Break" - the window pauses until the chosen time with a reason (lunch, technical, other): the board and visitors see "Lunch until 14:00", the wait forecast accounts for the pause, the owner alert "people are waiting with no calls" stays quiet, and the shift analytics show how breaks split by reason. Finish or postpone the called visitor before taking a break.
11. 11The reason can be changed without leaving the break: the "On a break" screen carries the same Lunch / Technical / Other buttons, with "Extend" next to them. You went to lunch, ten minutes later the printer broke - the break has in fact become technical, and previously the only fix was "Back to work" plus a fresh "Break": one pause split into two in the report, and the deadline on the board moved another half hour away, so visitors saw the window drift further. Changing the reason does not move the deadline - it is a promise made to people on the board.
12. 12"Note" - a remark on a ticket, the current one or the one just served: "missing documents", "asked for a call back". Visible only to staff and in the ticket export, never to the visitor. And when the first visitor joins an empty queue, the operator screen plays a sound and a linked bot writes about it by itself.
13. 13"Message everyone in the queue" — send one text to everyone waiting at once ("running 20 minutes late", "paused"): it appears on their screen and arrives as a notification.
14. 14"Manage from a messenger" (Business plan) — link a Telegram bot to your workstation (one link from your phone) and call visitors with chat commands right in the chat: "next", "no" for a no-show, "status" for how many are waiting. Handy when you have no time to keep a tablet open.
15. 15"Call again" announces the number once more (board, voice, notification). In the queue settings you can also turn on "Call again" for no-shows: then "Remove" does not close the ticket right away but puts the visitor back at the end of the queue once, with a warning, and only the second no-show closes the ticket.

When several service points are open at the same time.

1. 1In the queue settings (organizer screen) raise "Service windows" to the number you need.
2. 2Give every operator the very same operator link.
3. 3On their own device, each operator picks THEIR window — it matters that no two people pick the same one.
4. 4Then everyone taps "Next" — the system runs one shared flow, and the display board shows "number → window".

For banks, government service centers and clinics: when windows handle different matters (Counter, Lending, Mortgage). Services and routing come with the Business plan.

1. 1In the queue settings add your services — for example "Lending", "Counter", "Mortgage". Each can get its own number prefix (L042, M017) so they stand out on the board and in the list.
2. 2A visitor scans one shared QR and, when taking a ticket, picks the service they need — the ticket gets its prefix.
3. 3Link windows to services: the counter window serves "Counter", the mortgage office serves "Mortgage". A window with no link takes everyone.
4. 4The operator simply taps "Next" — the system hands over only tickets for their service (plus tickets with no service), by priority and number. No guessing who to call.
5. 5Multi-step visits: use the "Transfer" button to send a visitor on to the next service (front desk → doctor → cashier) — the same number returns to the queue of the right line, and the person gets a "you have been referred" notification.
6. 6If the departments are physically separate addresses, a multi-location network is a better fit; services are for different lines within one hall.

Nothing to install, no registration.

1. 1Point your phone camera at the QR code by the entrance and open the page.
2. 2Tap "Join the queue" — you will see your number and how many people are ahead.
3. 3Turn on notifications: browser push and/or Telegram — then you can put your phone away.
4. 4You can give the operator a heads-up with "On my way" or "Running late" — they will see it next to your number.
5. 5When your turn comes, you get a "Please come up" alert, and the board announces your number and window.

A large screen or TV that visitors can see.

1. 1Open the "display board link" on any device with a screen (TV, monitor, mini-PC).
2. 2Tap the sound button so calls are announced by voice, and go full screen.
3. 3The board shows who is being served now and a list of the nearest "In the queue" numbers — it refreshes itself in real time.
4. 4Next to the number of people waiting, the board shows the approximate time until a call ("≈ 15 min") — computed from the real service speed and the number of windows.
5. 5You can choose the board layout (modern / classic / call board / advertising / portrait) and switch on a dark theme for a bright TV. "Portrait" is for a TV turned vertically (as in banks): advertising on top, calls at the bottom. Numbers roll over smoothly when called. You can also style the board your way: your own background or a photo of the room, header and number scale, logo size, your own zone captions, number color and card style; there are ready themes for a cafe, a clinic and a bank.
6. 6Media and advertising (Business plan): in the "Advertising" section upload image slides and YouTube video — promos, announcements. A dedicated "Advertising" layout shows a large media block with compact calls beside it and a caption under the content.
7. 7The ticker is a playlist: each message on its own line, and a line like "12:00-13:00 Lunch" runs only at those hours. Server-side voice (Business plan) gives the same voice on any TV. "Alerts about my queues" include "display or kiosk offline": if a screen goes silent during opening hours, you get a message.
8. 8Exchange rates at the bottom of the display (Business plan, the "Display" tab): for banks, currency exchanges, pawnshops and tour operators - a separate rates screen is no longer needed. Each currency can carry your own buy and sell prices, and those are what people see. Leave the fields empty and the reference rate of the Russian Central Bank appears, captioned as such and refreshed by itself. Your own prices are never captioned as the reference rate: nobody exchanges money at it, so presenting it as yours would be a price that does not exist. It also removes tickets taken only to ask the operator about the rate.
9. 9Several screens in the hall? In the settings create "monitors": for example "Floor 1" shows windows 1–3, while "Front desk" shows only its own window. Each has its own link and its own layout.

So visitors without a smartphone can take a ticket themselves.

1. 1In the queue settings open the "Kiosk" link and run it on a tablet by the entrance (go full screen).
2. 2A big "Take a ticket" button issues a number and shows it on the screen for a few seconds.
3. 3Handy for anyone without a phone: take a ticket and wait for your call on the board.
4. 4In appointment mode the kiosk does not issue tickets, but a booked visitor checks in: they enter the four-digit code from the confirmation, and the operator sees them in the schedule marked "arrived". Two more tablet screens live in the "Screens" tab of the queue settings: the "Rating tablet at the window" asks for a rating after the visit (it feeds the per-staff analytics), and the "Staff call button" on the floor creates a question ticket with the area name - operators see it on screen, hear a sound and get a bot message.
5. 5Next to the button there is the queue QR code: whoever has a phone in hand scans it, gets the ticket on the phone and a call notification. The code can be turned off in the kiosk settings.
6. 6Information desk (the "Screens" tab in the queue settings): a few short pages answering what people look for BEFORE taking a ticket - which documents to bring, what it costs, who to see. The kiosk gets an "Information" button, and next to the text there is a QR code: point a camera and the list of documents goes to the phone instead of being copied off the screen. The same link sits on the visitor screen, because more people arrive by the poster QR than walk up to the tablet. This removes tickets taken for nothing: before, a person waited forty minutes only to hear "you also need a certificate". Each page can carry a link to your own form or price list. A PDF cannot be read on a touchscreen in a hall, so files are not uploaded to us - the text is shown large and the document opens by your link.

So a visitor never misses their call, even with the phone put away.

1. 1Nothing to set up: right after the ticket is issued we ask the visitor ourselves — a window offers the channels. It appears once per ticket; if the person closes it, the ticket keeps working, the page refreshes itself and the number stays on screen.
2. 2"Notify via Telegram" — a message in the messenger; you tap "Start" once and it arrives even with the phone in a pocket. This is the most reliable option and it works on any phone.
3. 3"Browser notifications" — a banner straight from the site, no messenger needed. Works on Android and on a computer.
4. 4On an iPhone browser notifications are a special case: Safari only allows them for sites added to the Home Screen. So on an iPhone the option opens the "Share" menu with a hint to tap "Add to Home Screen" — after that notifications work. Anyone who does not want to bother should pick a messenger.
5. 5On the board in the hall — a sound and a spoken announcement of the number. That is the fallback for anyone who declined every notification.
6. 6For the owner - in Telegram or MAX: connect our bot chat in the dashboard settings and get "the queue is growing", "people are waiting but nobody is called" and a daily summary there; on Mondays a weekly report with tips arrives by email.

A team of operators and administrators — each with their own sign-in.

1. 1In the queue settings open "Staff" and add an operator seat — they get a personal link or a short PIN.
2. 2Roles: an operator calls and serves; an administrator also changes settings and sees analytics.
3. 3You can invite a staff member by email (a full account) or hand out a seat with no email (via link/PIN).
4. 4Someone who works in several queues is set up in one place: "Staff" in the dashboard menu. Open the person, tick the queues, pick a role - they get a single sign-in code for all of them. Unticking disables the seat rather than deleting it: the service history stays, and the same code works again when you tick it back.
5. 5Every action is written to a log; access for someone who has left can be revoked in one tap — their links and PIN stop working.

A one-time code from your phone on top of the password. Available on every plan, including the free one.

1. 1Dashboard → Settings → "Two-factor sign-in" → Enable. A QR code appears.
2. 2Scan it with any authenticator app: Yandex ID, Google Authenticator, 1Password. Enter the six digits it shows.
3. 3Save the backup codes — they are shown once and are the only way in if the phone is lost.
4. 4Lost both the phone and the codes? Write to support — we reset it after confirming you own the account.

If you have several sites, group them into a network. Networks come with the Network plan.

1. 1In your dashboard tap "combine into a network" and add your location queues.
2. 2A network shares one brand (color/logo is inherited by the locations) and gives combined analytics across every site at once.
3. 3Each location can still be managed on its own, and staff can be moved between locations.
4. 4"Right now across all locations": a live board of your branches sits at the top of the network analytics. How many people wait at each site, how long the longest wait is, when the last call happened there, how many windows are on a break. Sites are sorted by trouble rather than alphabetically: the ones where the queue is stuck with no calls come first, then the overloaded ones, calm ones last. The board refreshes itself every half a minute, and a tap opens the branch. This used to mean keeping five display boards open in five tabs.
5. 5"Where it is faster right now": one link to the whole network for visitors. They open it and see every location at once, sorted by wait time, with the address, how many people are queuing and buttons to take a ticket or get directions. The flow spreads out by itself: someone heading to the busy location out of habit sees that the next one is half an hour shorter. Turn it on in the network settings, on the "Network page" tab, where you also get the link and a QR code for the door. It is off by default: queue lengths are your data, and it is your call whether to show them.

Understand your flow: how many you served and how fast.

1. 1Open "Analytics" on the queue page (or "Dashboard analytics" — a roll-up across all queues).
2. 2Live: served and taken today, who is in the queue right now, load by hour.
3. 3By period (Business plan): choose 7 / 30 / 90 days or a custom range — served, no-shows, average wait and service time, broken down by day, window and staff member, compared with the previous period.
4. 4Smart load forecast (Business plan): from eight weeks of data the system shows peak hours, advises how many windows to open each hour, and forecasts the flow seven days ahead.
5. 5A printable report (Business plan): under the period block there are two buttons - "Download PDF" and "Email it to me". The report holds the key figures with a comparison to the previous period, a by-day chart, tables of windows and staff, private complaints and written conclusions: where the load is uneven, which window is slower, how many people did not wait. The email goes to your account address, so it has to be confirmed.
6. 6The same report is available for the whole dashboard at once - a summary across all your points.
7. 7Clients can also be exported to Excel (CSV) if you need the raw rows (Business plan).

One-tap feedback from visitors.

1. 1Turn on ratings in the queue settings (the "Contacts and rating" card).
2. 2After being served, the visitor gives 1–5 stars in one tap on their page.
3. 3The average score and the number of reviews appear in analytics for the selected period.
4. 4A couple of questions after the visit (Business plan): stars say "I liked it" but stay silent about the main thing - whether the person got what they came for. A four from someone who left empty-handed and a four from someone who got everything look the same in a report. Add one or two direct questions in the settings next to the rating: the answer can be yes/no, a score from one to five, or a line in their own words. The answers gather in "Analytics" alongside the number of respondents: a share out of seven answers and out of seven hundred are different statements. People do not fill in more than three questions, hence the cap.
5. 5A "how did it go" poster in the hall: next to the questions in the settings there is a QR code to a survey page that needs no ticket. The after-visit survey is only seen by people who took a ticket and waited for their call - that is, those for whom things broadly worked out; someone who stood for forty minutes and left empty-handed never answers, and they have the most to say. Put the code by the exit. In "Analytics" these answers count together with the rest, but a separate line shows how many arrived by QR: a poster sample selects itself, only those who felt strongly reply, and knowing its weight matters.
6. 6Day-by-day trend: under each question there are bars for every day of the period. An average share of "yes" over a month says nothing about the fact that a week ago it was ninety percent and is now sixty, and the owner learns about the drop from reviews, when it is too late to fix. By day you can see WHEN it broke, and the question becomes concrete: what changed then and who was working. A day when nobody answered stays empty - a line there would draw a value that never existed.

A pickup screen instead of a queue: numbers move from "In process" to "Ready" and wait there until the guest collects the order. Included in Free.

1. 1In the queue settings open "Mode" and turn on "Orders mode". Note: a queue is either live, or appointment-based, or orders - turning this on switches appointments off.
2. 2The "Orders" display design turns on by itself. It only appears under "Appearance" while this mode is on.
3. 3On the operator screen the cashier types the receipt number and taps "Accept" - the order lands under "In process".
4. 4When the order is ready, tap "Ready": the number moves to "Ready" and stays on the board. Unlike a regular queue, a new ready order does not replace the previous one - several can wait for pickup at once.
5. 5Once the guest has collected it, tap "Collected". If nobody comes, the number leaves the board by itself - the timeout is set in the same "Mode" section (15 minutes by default).
6. 6A guest who took a number via the QR code gets a "Your order is ready" notification - no pager needed. If the cashier entered the receipt number instead, the board is the only channel.
7. 7The vertical ad column to the right of the numbers is part of media on the board, available on the Business plan. Without it the board simply has two columns.

When you need timed bookings rather than a live queue. Appointments come with the Business plan.

1. 1In the queue settings turn on "Appointments" mode and set the time zone, opening hours, slot length, capacity and working days.
2. 2You can add specialists — the visitor then picks who exactly to book with; services can have different durations, and slots never overlap.
3. 3The visitor picks a free slot instead of a ticket; a reminder arrives before the appointment — how many hours ahead is up to you (and it can be switched off).
4. 4Waitlist: if the chosen day is fully booked, the visitor taps "Notify me if a slot opens". When someone cancels or reschedules, whoever was first on the list automatically gets a browser notification — a freed-up slot never goes to waste.
5. 5The operator sees the appointments and marks "served" / "no-show". Notifications, the display board and analytics all work the same way.
6. 6Google Calendar (Business plan): connect the account of the queue or of a particular specialist and bookings become events on their own — a reschedule moves the event, a cancellation removes it. In the other direction, time already busy in your calendar disappears from the visitor booking grid, so a personal appointment can no longer be double-booked. We create a separate "Minutka" calendar and write only there — your personal events stay out of our reach. The visitor name is not sent unless you switch it on.

Connect your queue to your own systems (API, webhooks, calendar) — on the Network plan.

1. 1Open REST API: in the dashboard, on the "API" page, create a key and read or create tickets and appointments from your own software or website. Documentation and examples are right there.
2. 2Webhooks: queue events (called, served) are pushed automatically to your endpoint — into your ERP, medical system or in-house service.
3. 3No-code automation: point those webhooks at Zapier or Make and connect Google Sheets, Slack, a CRM and thousands of other apps — no coding required.
4. 4Calendar: subscribe to an .ics link — appointments appear in Google Calendar, Outlook or Apple Calendar and keep themselves up to date.