Spin up a queue in a minute and put up a QR code. Visitors take a spot from their phone, watch their number in real time, and get notified by browser push or on Telegram. No apps, no signup — everything opens right in the phone’s browser.
Ask for a name, phone number or license plate — you'll see it next to the visitor's number in the console.
Pick a name — that's it. No registration, no passwords, no apps to install.
Print the ready-made QR sheet and post it at the entrance or on the counter.
Tap “Next” — the visitor gets a notification and the display board announces the number.
Everything in its place — from what the guest sees to flow control, scale and integrations.
The visitor scans the QR and joins the queue with a single tap. Even a 90-year-old grandmother can manage it.
A browser push or a message on Telegram when your turn is near — it reaches you even with the phone in your pocket. No SMS.
The display board shows “≈ 15 min” until your call — calculated from real serving speed and the number of windows. People stay calmer when they can see the wait.
Different screens for different zones: “Floor 1” shows its own windows, “Reception” shows its own. Each has its own link.
Show image slides and YouTube videos on the board — promotions, announcements, ads. There is a dedicated “Ads” layout and a portrait board for vertical TVs, just like in banks.
Your own brand color, logo and a dark board theme — the service looks like yours, with no Minutka badge.
Need slots instead of a live queue? Turn on appointment mode — the visitor books a time and picks a specialist, and gets a reminder before the visit.
A tablet at the entrance for those without a smartphone: press a button, get a number, and print a ticket if you like.
The operator writes to a person in the queue — “have your ID ready”, “come to window 3”. It arrives on screen and in notifications.
Served, no-shows, average wait by day, hour, window and staff member — for any period, compared with the previous one.
Using your own data, the system predicts peak hours and suggests how many windows to open each hour so the queue never piles up.
Invite operators and administrators — each with their own login, PIN and permissions, plus an activity log.
Call up visitors straight from Telegram — with “Next”, “No-show” and “Status” buttons. Handy when there is no time to hold a tablet.
One text to all waiting at once: “we’re running 15 minutes late”, “open through lunch” — on screen and in notifications.
A guest stepped away — move their ticket to the back of the queue; and you can call up a no-show again once they return.
Several locations under one roof: shared branding and combined analytics across the whole network.
HTTPS connection, minimal visitor data and short retention — just enough to run the queue.
REST API, webhooks and a calendar feed (.ics) — subscribe to bookings in Google Calendar, Apple Calendar or Outlook. Queue events flow into your own tools automatically.
Minutka is built first and foremost for a live queue — when people walk in and wait their turn: government service centers, healthcare, banks, order pickup, food service. And when you need strict time-slot booking, turn on appointment mode and visitors reserve a convenient hour.
A classic electronic queue means a touch kiosk, a ticket printer and a display board: hardware, installation and weeks of rollout. Minutka does exactly the same, right in the browser.
A powerful tool for clinics, government service centers, banks, post offices and pickup points. Start on the free plan; add your own brand and advanced analytics on Business, and multi-location and the API on the Network plan.
Minutka is a queue management system (QMS) that runs right in the browser. There is no need to buy an expensive touch terminal and a ticket printer: just print a QR code and open the display board on any screen. The visitor scans the code with a phone, takes a spot and waits calmly — no crowding at the counter and no anxious “who’s last in line?”.
The service fits a small clinic, a large government service center and a network of dozens of locations alike: multiple windows and operators, staff with roles and access, named counters, priority walk-in service, services routed to windows, service ratings and analytics for any period — by day, hour, window and staff member, with comparison and a client export to Excel. Need strict time-slot booking — turn on appointment mode. And visitors get a call notification by browser push or on Telegram — you can put the phone in your pocket and never miss your number. The display board shows the estimated time until the call and fills the spare space with announcements and ads. For networks and larger organizations there is an open API, webhooks and a calendar subscription (.ics) that syncs bookings into Google Calendar, Apple Calendar or Outlook.
An electronic queue eases the feeling of waiting, takes the load off administrators and makes the flow transparent: both the guest and the staff always see which number is being served right now. You can start for free, with no registration for visitors.
It is an online replacement for paper tickets and pricey button-terminals. You put up a QR code, a visitor scans it with their phone and takes a place in the queue. They see their number right on the screen, and when their turn comes they get a notification and the number is announced on the display board in the room.
No. The queue opens in the phone's regular browser the moment the QR code is scanned — no app to install, no sign-up, no personal details. Even an elderly visitor can handle it.
There is a free plan that works right away: one location, up to two windows and staff members, notifications via Telegram and browser push, a display board with voice call-ups, and basic analytics. For organizations there are paid plans: "Business" at $19/mo per location (unlimited windows, your own brand with no badge from us, appointments, kiosk, Excel export) and "Network" from $16/mo per location (multiple locations, combined analytics, open API, webhooks, CRM and calendar). You pay per location — monthly or yearly with a 20% discount, no SMS and no hidden fees. See the "Plans" page for details.
The connection is encrypted (HTTPS). We store the bare minimum of visitor data, and only briefly — just enough to run the queue and notify people when it is their turn.
Several ways at once: a browser push notification (it arrives even with the screen locked), a message on Telegram, plus a sound and a spoken announcement of the number on the display board in the room. We also warn people in advance — when only a few visitors are left before their call — so they can head back in time and their turn never catches them off guard. How many people ahead to warn at is up to you.
Yes. Set the number of windows and give them clear names — "Counter 1", "Reception", "Dr. Ivanov". Each operator picks their own window, while the system manages the shared flow and shows "number → window" on the display board.
Set up services (for example "Lending", "Cashier", "Mortgage") — the visitor picks the one they need when taking a ticket, and each can have its own number prefix (L042, M017). Then link windows to services: the counter serves "Cashier", the mortgage office serves "Mortgage". After that the operator just presses "Next" and the system hands them only tickets for their service — no guessing. A window with no link takes everyone. Great for banks, government service centers and clinics.
Any screen with a browser — a TV, a monitor or a mini-PC. Open the board link, go full screen — the large digits, sound and voice set themselves up automatically.
The operator taps "Add" and issues the next number by hand. There is a "priority" mode — invite visitors with reduced mobility, people with disabilities or those with children ahead of the line.
Yes. Invite operators and administrators: an operator calls and serves visitors, while an administrator can also change settings and view analytics. Sign-in is by a personal link or a short PIN, every action is logged, and access can be revoked at any time.
Yes. Combine your locations into a network: one brand and combined analytics across all branches at once, while each branch can still be managed separately. And you can hang several display boards in the room — each one shows only its own windows.
Yes. Turn on appointments mode — and instead of a walk-in ticket the visitor picks a free slot at a convenient time and, if needed, a specific staff member. Each service can have its own duration, and a reminder arrives before the appointment (how far ahead is up to you). Everything else — notifications, display board, analytics — works the same way.
Yes. Next to the number of people waiting, the display board shows an estimated time until the call — "≈ 15 min". It is calculated from the real serving speed over the recent period and the number of open windows, so it adapts to the current pace. A wait with a clear estimate is easier to bear.
Yes. You can add image slides and YouTube video to the board — promotions, announcements, ads, useful information. There is a dedicated "Ad" layout: a large media block with compact call-ups beside it, leaving room for a caption under the content. This feature is available on the "Business" plan.
Yes. The "Network" plan includes an open REST API, webhooks ("called"/"served" events are sent to your system) and a calendar subscription (.ics) — bookings show up in Google Calendar, Apple Calendar or Outlook. Webhooks also plug into Zapier or Make, so you can connect your own CRM, Google Sheets and thousands of other apps without code. Full documentation is on the "API" page in your dashboard.
How many were served, admitted and no-shows, the average wait and serving time — by day, hour, window and staff member. You can pick any period (7/30/90 days or a custom range) and compare it with the previous one. There is a summary for the whole dashboard and for the multi-location network, and you can export clients to Excel.
Free, no registration. In a minute you’ll have a ready QR poster and a display board.
Create a queue