Spin up a queue in a minute and put up a QR code. Visitors take a spot from their phone, watch their number in real time, and get notified by browser push or on Telegram. No apps, no signup — everything opens right in the phone’s browser.
Pick a name — that's it. No registration, no passwords, no apps to install.
Print the ready-made QR sheet and post it at the entrance or on the counter.
Tap “Next” — the visitor gets a notification and the display board announces the number.
Everything in its place — from what the guest sees to flow control, scale and integrations.
The visitor scans the QR and joins the queue with a single tap. If you can scan a QR code, you can use it.
A browser push or a message on Telegram when your turn is near — it reaches you even with the phone in your pocket. No SMS.
The display board shows “≈ 15 min” until your call — calculated from real serving speed and the number of windows. People stay calmer when they can see the wait.
A guest says how many they are and steps out for a walk: their place on the list stays. The host sees every party size and calls the one that fits the table that just freed up. The message arrives in a messenger, so nobody has to watch the board.
An Accessibility button on the ticket screen and on the kiosk: large type, high contrast, and the status can be read aloud. For older and low-vision visitors, who fill half the hall in a clinic or a public service center.
The ticket is taken from home or from the car, and the screen says right away: the wait is about 20 minutes, arrive by 14:35. Running late? Tap “I am running late” and no more than three people go ahead before you are called again. The hall empties out and nobody loses their place.
Different screens for different zones: “Floor 1” shows its own windows, “Reception” shows its own. Each has its own link.
Show image slides and YouTube videos on the board — promotions, announcements, ads. There is a dedicated “Advertising” layout and a portrait board for vertical TVs, just like in banks.
Your own color, logo, board background and scale, captions your way. The service looks like yours, with no Minutka badge.
Need slots instead of a live queue? Turn on appointment mode — the visitor books a time and picks a specialist, and gets a reminder before the visit.
No need to pick one or the other: booked visitors are called at their time and walk-ins in between. Five minutes before the slot the booked ticket goes first, while the live queue still sees an honest “two people ahead of you”. That is how clinics, public service centers, salons and car services actually run.
Bookings become events in the specialist calendar by themselves, and time already busy there disappears from the booking grid — no more double-booking over a personal appointment.
A tablet at the entrance for those without a smartphone: press a button, get a number, and print a ticket if you like. In appointment mode the kiosk checks in booked visitors by their confirmation code.
Multi-step visits without manual work: a service knows what comes next, so after the front desk the ticket moves on to the doctor by itself, then to the cashier — same number, with a notification. Manual transfer is still there.
No spare screen at the counter? Link a Telegram or MAX bot and call visitors with chat commands — the whole workstation fits in a phone.
The operator writes to a person in the queue — “have your ID ready”, “come to window 3” — and the visitor can reply. Replies are open only after the operator writes first, so the channel stays closed to abuse and spam.
Served, no-shows, average wait by day, hour, window and staff member — for any period, compared with the previous one.
Using your own data, the system predicts peak hours and suggests how many windows to open each hour so the queue never piles up.
Invite operators and administrators — each with their own login, PIN and permissions, plus an activity log.
A report for one queue or for the whole dashboard at once: key figures against the previous period, a by-day chart, tables of windows and staff, and written conclusions. Download the PDF or have it emailed.
The live queue can be joined only near the venue, within the radius you set. Removes tickets taken from home “to avoid waiting later” and the reselling of places.
The visitor rates the service after being served — on their phone or on a tablet at the window facing them. Happy guests go to your public reviews page, unhappy ones write to you privately — a complaint does not land in public.
Call up visitors straight from Telegram — with “Next”, “No-show”, “Question” and “Break” buttons. When the first visitor joins an empty queue, the bot writes to you by itself.
One text to all waiting at once: “we’re running 15 minutes late”, “open through lunch” — on screen and in notifications.
Russian, English, Kazakh, Uzbek, Tajik, Kyrgyz, Turkish, Azerbaijani, Arabic, Thai, French, Chinese, Spanish, Portuguese, Indonesian and Malay on the ticket screen, the display board, the kiosk and in notifications. Set per queue; machine translations can be corrected line by line.
A tablet on the floor with a single button. A shopper taps it — operators see a ticket with the area name, hear a sound and get a bot message. For sales floors and pickup points.
Lunch, technical, other: the board and visitors see “Lunch until 14:00”, and the shift analytics show how breaks split. The operator can leave a note on a ticket: “missing a certificate”, “asked for a call back”.
A guest stepped away — move their ticket to the back of the queue; and you can call up a no-show again once they return.
Several locations under one roof: shared branding and combined analytics across the whole network.
HTTPS connection, minimal visitor data and short retention — just enough to run the queue.
REST API, webhooks and a calendar feed (.ics) — subscribe to bookings in Google Calendar, Apple Calendar or Outlook. Queue events flow into your own tools automatically.
Minutka is built first and foremost for a live queue — when people walk in and wait their turn: government service centers, healthcare, banks, order pickup, food service. And when you need strict time-slot booking, turn on appointment mode and visitors reserve a convenient hour.
Minutka is an electronic queue with no terminal: a visitor takes a ticket from their own phone by scanning a QR code, and the number is announced on any screen with a browser. A classic system means a touch kiosk, a ticket printer and a display board: hardware, installation and weeks of rollout.
A powerful tool for clinics, government service centers, banks, post offices and pickup points. Start on the free plan; add your own brand and advanced analytics on Business, and multi-location and the API on the Network plan.
Create a queueMinutka is a queue management system (QMS) that runs right in the browser. There is no need to buy an expensive touch terminal and a ticket printer: just print a QR code and open the display board on any screen. The visitor scans the code with a phone, takes a spot and waits calmly — no crowding at the counter and no anxious “who’s last in line?”.
The service fits a small clinic, a large government service center and a network of dozens of locations alike: multiple windows and operators, staff with roles and access, named counters, priority walk-in service, services routed to windows, service ratings and analytics for any period — by day, hour, window and staff member, with comparison, a client export to Excel and a printable PDF report that can be emailed to you. If people take tickets from home to skip the wait, turn on “ticket only on site”: the live queue is then joined only within the radius you set around the venue. Need strict time-slot booking — turn on appointment mode. And visitors get a call notification by browser push or on Telegram — you can put the phone in your pocket and never miss your number. The display board shows the estimated time until the call and fills the spare space with announcements and ads. For networks and larger organizations there is an open API, webhooks and a calendar subscription (.ics) that syncs bookings into Google Calendar, Apple Calendar or Outlook.
An electronic queue eases the feeling of waiting, takes the load off administrators and makes the flow transparent: both the guest and the staff always see which number is being served right now. You can start for free, with no registration for visitors.
It is an online replacement for paper tickets and pricey button-terminals. You put up a QR code, a visitor scans it with their phone and takes a place in the queue. They see their number right on the screen, and when their turn comes they get a notification and the number is announced on the display board in the room.
No. The queue opens in the phone's regular browser the moment the QR code is scanned — no app to install, no sign-up, no personal details. Even an elderly visitor can handle it.
There is a free plan that works right away: one location, up to two windows and staff members, notifications via Telegram and browser push, a display board with voice call-ups, and basic analytics. For organizations there are paid plans: "Business" at $19/mo per location (unlimited windows, your own brand with no badge from us, appointments, kiosk, Excel export) and "Network" from $16/mo per location (multiple locations, combined analytics, open API, webhooks, CRM and calendar). You pay per location — monthly or yearly with a 20% discount, no SMS and no hidden fees. See the "Plans" page for details.
Yes. When you sign up, the "Business" plan is connected on your account for one week: unlimited windows, services with routing, appointments, your own branding, the kiosk, board media, analytics over a period and Excel export. No card is needed and nothing is charged — after a week the account moves to the Free plan on its own. Whatever you configured keeps working; the paid extras simply switch off.
The connection is encrypted (HTTPS). We store the bare minimum of visitor data, and only briefly — just enough to run the queue and notify people when it is their turn.
Several ways at once: a browser push notification (it arrives even with the screen locked), a message on Telegram, plus a sound and a spoken announcement of the number on the display board in the room. We also warn people in advance — when only a few visitors are left before their call — so they can head back in time and their turn never catches them off guard. How many people ahead to warn at is up to you.
Yes. Set the number of windows and give them clear names — "Counter 1", "Reception", "Dr. Ivanov". Each operator picks their own window, while the system manages the shared flow and shows "number → window" on the display board.
Set up services (for example "Lending", "Cashier", "Mortgage") — the visitor picks the one they need when taking a ticket, and each can have its own number prefix (L042, M017). Then link windows to services: the counter serves "Cashier", the mortgage office serves "Mortgage". After that the operator just presses "Next" and the system hands them only tickets for their service — no guessing. A window with no link takes everyone. Services and routing come with the Business plan; great for banks, government service centers and clinics.
Any screen with a browser — a TV, a monitor or a mini-PC. Open the board link, go full screen — the large digits, sound and voice set themselves up automatically.
The operator taps "Add" and issues the next number by hand. There is a "priority" mode — invite visitors with reduced mobility, people with disabilities or those with children ahead of the line.
Yes. Invite operators and administrators: an operator calls and serves visitors, while an administrator can also change settings and view analytics. Sign-in is by a personal link or a short PIN, every action is logged, and access can be revoked at any time.
Yes. Combine your locations into a network: one brand and combined analytics across all branches at once, while each branch can still be managed separately. And you can hang several display boards in the room — each one shows only its own windows.
Yes. Turn on appointments mode — and instead of a walk-in ticket the visitor picks a free slot at a convenient time and, if needed, a specific staff member. Each service can have its own duration, and a reminder arrives before the appointment (how far ahead is up to you). Everything else — notifications, display board, analytics — works the same way.
Yes. Turn on “Live queue and appointments” in the queue settings: booked visitors come at their time, everyone else waits in the live queue, and the operator sees a single list. Five minutes before the slot the booked ticket moves to the front, so it does not wait with everyone else and the live queue is not left guessing.
Yes, there is a “Restaurant seating” template. A guest says how many they are, joins the waitlist from their phone or at the host stand, and steps outside. The host sees every party size and calls the one that fits the table that just freed up, and the guest gets a message in a messenger.
Yes. Next to the number of people waiting, the display board shows an estimated time until the call — "≈ 15 min". It is calculated from the real serving speed over the recent period and the number of open windows, so it adapts to the current pace. A wait with a clear estimate is easier to bear.
Yes. You can add image slides and YouTube video to the board — promotions, announcements, ads, useful information. There is a dedicated "Ad" layout: a large media block with compact call-ups beside it, leaving room for a caption under the content. This feature is available on the "Business" plan.
Yes. On the "Business" plan you can connect Google Calendar directly: bookings become events on their own, a reschedule moves them, a cancellation removes them — and time already busy in your calendar disappears from the visitor booking grid. The "Network" plan adds an open REST API, webhooks ("called"/"served" events are sent to your system) and a calendar subscription (.ics) for Apple Calendar or Outlook. Webhooks also plug into Zapier or Make, so you can connect your own CRM, Google Sheets and thousands of other apps without code. Full documentation is on the "API" page in your dashboard.
How many were served, admitted and no-shows, the average wait and serving time — by day, hour, window and staff member. You can pick any period (7/30/90 days or a custom range) and compare it with the previous one. There is a summary for the whole dashboard and for the multi-location network, you can export clients to Excel, and there is a printable PDF report — for one queue or for every location at once, with a by-day chart, window and staff tables and written conclusions. Download it or have it emailed to you.
Yes. Turn on "Ticket only on site": while at the venue you press one button to capture the point, and pick a radius (from 100 m to 2 km). After that the live queue can be joined only nearby — which removes tickets taken from home "to avoid waiting later" and the reselling of places. Bookings for other days are not affected, and the kiosk and the operator issue tickets as before, so a visitor who does not share their location is not left out. Indoors a phone is imprecise, so the margin of error is counted in the visitor's favour. And honestly: a position can be spoofed — this guards against casual misuse, not deliberate circumvention.
Yes. The queue settings take a list of regular clients’ phone numbers: a ticket taken with such a phone becomes a priority ticket right away — the operator calls it first. Next to it, a safeguard for everyone else: “bump to priority anyone waiting over N minutes”. The operator can also mark any ticket as priority by hand — for a visitor with limited mobility, say. Business plan.
Yes, let us talk. First, check whether it is already a setting: a new service, a second display, a different board layout, your own fields in the visitor form — all of that is configured on your plan at no extra cost. If you need more, there are three ways. A common task can go into the shared roadmap — write to us and we will tell you straight whether we see it there. You can build it yourself with the open REST API and webhooks on the "Network" plan. Or you can order the development separately: we discuss the scope with you, and it is paid on top of the subscription.
Free, no registration. In a minute you’ll have a ready QR poster and a display board.
Create a queue