About the software

The software is intended for companies and institutions that receive visitors: clinics, service centres, banks, repair shops, cafes, warehouses, event organizers. A visitor gets an electronic ticket by QR code or at a kiosk and follows the queue on their phone, a staff member calls visitors from their own desk, and the number and the desk are shown on a display board. Appointments work instead of the live queue or together with it.

• Creating a queue in a minute and a printable poster with a QR code.
• An electronic ticket by QR code with no app to install: the number, the place in the queue and the expected wait on the visitor’s phone.
• Notifications to the visitor as their turn approaches: on the ticket page, in the browser, in the MAX, VK and Telegram messengers, by email.
• Operator desk: calling the next visitor, calling again, transferring to another queue, a desk break.
• A display board for a TV or a monitor: numbers and desks, a sound signal and a voice announcement, the company’s own look.
• A kiosk on a tablet and printing of paper tickets.
• Appointments: services, specialists, schedules, reminders and a waiting list.
• Modes: a live queue, appointments, both in one queue, and order pickup with "Preparing" and "Ready" lists.
• Desks and services, priority calls, several services on one ticket.
• Staff, roles and access rights, an activity log.
• Statistics and reports: waiting and service times, load by hour, a staff report, export to Excel and PDF.
• Branches and networks: a shared network page and combined statistics.
• Integrations: an open REST API, webhooks, calendars, CRM.
• Languages: visitor screens in 18 languages, the dashboard in Russian and English.
• Accessibility: large text, high contrast, screen reader support.
• Data protection: consent to processing, a configurable retention period, two-factor sign-in, data stored on servers in Russia.

The set of features depends on the plan: plans and pricing. A detailed description: all features.

The software is provided as an online service. Nothing has to be installed on the user’s computer: a browser is enough.

Access is provided under the public offer. For a tablet at the entrance there is an optional Android app, Minutka Kiosk: it shows the same kiosk and prints paper tickets. The app in RuStore.

• A computer, tablet or phone with internet access and a modern browser: Chrome, Yandex Browser, Edge and other browsers on the same engine, version 111 or later, Firefox 128 or later, Safari 16.4 or later.
• A visitor only needs a phone with a camera and a browser: no app has to be installed.
• Display board: a TV or a monitor with a browser, or a computer or a media box connected to it.
• Kiosk: a tablet with a browser. The Minutka Kiosk app needs Android 8.0 or later; paper tickets need a receipt printer.

• User guide: step-by-step instructions for every screen.
• Video lessons: short videos on the main scenarios.
• API documentation: for integration with other systems.
• Plans and pricing: a free plan and paid plans, the prices are listed on the page.
• Public offer (in Russian): the terms of use of the service.
• Fair use rules
• Privacy policy
• Company details and contacts (in Russian)
• Third-party components and their licences (in Russian)

• Email: support@minutka.app
• The Support form in the dashboard: contact support (sign-in required).
• Support chat in a messenger: MAX, Telegram.

Support works every day from 10:00 to 19:00 Moscow time. We reply within 2 to 4 hours.

The software is developed and maintained by the rights holder. Updates are released on the service side and reach all users at once: nothing has to be installed, an open page switches to the new version on its own. As a rule, an update is deployed without stopping the service. Notable changes are described in the What’s new section of the dashboard and in a monthly email. The Android kiosk app is updated through the app store.

A problem can be reported through the Support form in the dashboard, by email or in the support chat: a request sent from the form gets a number and the answer comes by email. Details of an interface error in the browser (the error text and the page address without access keys) are reported to the developer automatically. An improvement can be suggested in the dashboard, in the Suggest an idea section.