Privacy Policy

The controller of your personal data is Miroslava V. Kireychikova, sole proprietor — hereinafter the "Operator", "we". This Policy has been prepared in accordance with the applicable personal data protection legislation and sets out how we process and protect the data of Minutka users.

By using the service, you confirm that you have read this Policy. If you do not agree with it, please do not use the service. We process the minimum amount of data necessary and apply reasonable measures to protect it.

• Personal data — any information relating to a directly or indirectly identifiable individual.
• Processing — any operation performed on data: collection, recording, storage, use, anonymization, deletion.
• Organizer — a user who has created a queue and manages it (owner, administrator, operator).
• Visitor — a person who joins a queue or books an appointment.
• Anonymization — steps after which it is no longer possible to tell which person the data belongs to.

• Queue organizers: email address and, optionally, the organization name — used to sign in to the dashboard, recover access, and stay in touch. When staff members are invited, their email and name as entered by the organizer.
• Queues: the queue name, its settings, and service statistics (number served, no-shows, wait time) — in anonymized form.
• Visitors: by default, only your position number in the queue (no personal data). If the organizer has turned on the "ask for details" option, the visitor voluntarily provides whatever the organizer requests (for example, name, phone number, vehicle plate). This data is visible only to the queue organizer and is deleted when the queue is cleared.
• Notifications: if a visitor chooses to enable notifications (browser push or Telegram), a technical identifier is stored to deliver the message. Enabling this is voluntary and can be switched off at any time.
• Technical data: IP address, device and browser type, cookies, and web-analytics data (see section 8) — for operation, security, and traffic statistics.

We process data solely to run the electronic queue service, namely to:

• run the queue, show the number and position, and call up visitors;
• provide sign-in to the organizer's dashboard and access recovery;
• deliver notifications as your turn approaches (if the visitor opts in);
• show the organizer basic statistics for their queues;
• keep the service secure and prevent abuse;
• improve the service based on anonymized traffic statistics.

We do not sell personal data and do not use it to show ads.

The grounds for processing are the data subject's consent, performance of the service agreement, and the Operator's legitimate interests within the limits set by the applicable legislation. A visitor's consent to the processing of personal data is given explicitly — by ticking a box in the form before submitting any details. Registering a dashboard account means the organizer consents to the processing of their account data.

You can withdraw consent at any time: a visitor — by leaving the queue and turning off notifications; an organizer — by deleting the account or sending a request to support@minutka.app. Once consent is withdrawn, we stop processing and delete or anonymize the data, unless we have other lawful grounds to keep it.

We follow the principle of data minimization: we collect only what is needed and keep it only briefly. Personal data from served tickets is anonymized automatically, and notification subscriptions are removed (by default — within 30 days). An organizer's account and settings are kept for as long as you use the service; after an account is deleted, the data is removed or anonymized within a reasonable period, except for what we are required to keep by law.

We do not share personal data with third parties, except in the following cases: engaging a hosting provider to run the service; delivering a notification through the messenger chosen by the visitor (on that platform's terms, and only if the visitor enabled notifications themselves); and cases expressly provided for by the applicable legislation.

The service uses cookies and similar technologies to operate (login session, saved settings) and to collect anonymized traffic statistics. For analytics we use Yandex Metrica, including its "Webvisor" session-replay technology, which helps us understand how visitors use the pages. Analytics data is processed in anonymized form on Yandex's terms.

You can disable cookies in your browser settings or limit Metrica's data collection using your browser and Yandex's own tools. Disabling some cookies may affect how the service works.

You have the right to obtain information about how your data is processed, to request that it be corrected, blocked, or deleted, to withdraw consent, and to lodge a complaint about the Operator's actions with the data protection authority in your country. A visitor can leave the queue and turn off notifications at any time. For any personal-data requests, write to support@minutka.app.

We take the necessary legal, organizational, and technical measures to protect data: encrypted connections (HTTPS), hashed storage of passwords and secrets, role-based access control for staff, an activity log, restricted server access, and regular backups. No method of transmitting data over the internet can be made completely risk-free, but we apply reasonable and sufficient safeguards.

The Operator may amend this Policy. A new version takes effect once it is published on this page, unless the version itself states otherwise. The current date is shown at the top of the document.