MinutkaMinutka for companies worldwide
Minutka is QR queue management and virtual queue software, and companies in many countries run their queues on it. Before you start, here is what a company outside our home market should know: where the data lives, who is responsible for it, how you pay, which languages and notification channels work for your visitors, and what support you get. We would rather you read the limits here than discover them later.
Where your data is stored
Minutka is developed and run by a sole proprietor registered in Russia, and the servers and the database are hosted in Russia. We do not offer hosting in the EU or in any other region, and there is no version you can install on your own servers.
Some AI features use external text-processing services, including ones outside Russia. They receive information about the organisation and aggregate figures, not visitor details; the privacy policy lists what each service receives.
GDPR and personal data
By default a visitor gives nothing but takes a number: no name, no phone, no email. Name and phone fields appear only if you switch them on, only in queues of a verified account, with a consent checkbox and a retention period you choose; served tickets are anonymized after it (30 days by default). For your own account, Minutka is the controller of your data; for your visitors, your company decides whether any personal data is collected at all.
We do not have a data processing agreement or the EU Standard Contractual Clauses ready to sign. If your legal team requires them, or does not allow personal data to be transferred to Russia, Minutka is not the right fit for queues that collect names or phone numbers. A queue that only issues numbers keeps personal data out of the picture.
Paying from another country
Prices on the English site are in US dollars: Business is $49 and Business Pro is $79 a month, 20% less when paid for a year. The free plan needs no card at all, and new accounts get Business Pro for 5 days without one.
Paid plans are paid by a Visa, Mastercard or UnionPay card issued outside Russia, through our payment provider. Cards from some countries, including the United States, Canada, Turkey and Singapore, are not accepted by that provider; in that case write to support@minutka.app and we will look for another way to pay. A card payment does not renew by itself: you pay again for the next month or year, and nothing is charged without you.
Languages
Visitors see the ticket page, the board, the kiosk, the printed ticket and the notifications in 36 languages, chosen per queue, including Arabic, Hebrew, Persian and Urdu written right to left. Most translations are machine-made, and you can correct any phrase on the visitor side for your queue.
The dashboard and the staff screens work in English, French, Spanish, Arabic, Thai and Indonesian, as well as Russian. The board reads numbers out loud with the voice of the device it runs on; for some languages a TV or tablet may have no voice installed.
How visitors are notified
Visitors follow their place on the ticket page in the phone browser, with no app. They can switch on Telegram messages or browser push, and on Business Pro email. On iPhone the ticket can also show on the lock screen and go into Apple Wallet.
We do not send SMS or WhatsApp messages, and robot phone calls work only for phone numbers in Russia. Where visitors expect a text message, that is a real limitation, and the comparison pages name tools that send SMS.
Time zones and opening hours
Each company sets its own time zone, and opening hours, booking slots, daily quotas and analytics follow it. Hours can differ by weekday, with holidays and short days set in advance.
Support
Write to support@minutka.app or use the help chat in the dashboard. We usually reply within a day; requests from Business Pro accounts come first, within 12 hours. There is no phone line and no account manager: we are a small team.
What we do not do
- No hosting in the EU and no on-premises version
- No data processing agreement or EU Standard Contractual Clauses to sign
- No SMS or WhatsApp notifications
- Robot phone calls only for numbers in Russia
- Card payments do not renew automatically
Questions
Is Minutka GDPR compliant?
There is no GDPR certificate for software, and we do not claim one. What we can say: by default a queue collects no personal data, only a ticket number; name and phone fields are optional, need consent and are anonymized after the retention period; the servers are in Russia; and we have no data processing agreement or EU Standard Contractual Clauses to sign. Whether that works for you is a question for your data protection officer.
Can visitors get SMS or WhatsApp messages?
No. Visitors follow the ticket page in the browser and can switch on Telegram messages or browser push, and email on Business Pro. Nothing is billed per message, and there is no message allowance to run out of.
Which currency do you charge in?
The English site shows prices in US dollars: $49 a month for Business and $79 for Business Pro. Some countries have their own storefront with prices in euros or the local currency. You pay by an international card, and the payment page shows the amount before you confirm.
Do you work with companies in my country?
If your visitors can open a web page on their phone, the queue works for them. The limits that depend on the country are the ones on this page: payment by card from some countries, notification channels and data location.
The full rules are in the privacy policy. Comparisons with other queue systems, including ones that send SMS, are on the comparisons page.
Try it on one location
The free plan needs no card. Set up a queue, print the QR poster and see how your visitors take to it.
Create a queue