A patient scans a QR code at the front desk or arrives for a booked slot, sees on their phone and on the board how many people are ahead, and gets a Please go to room 5 notification when it is their turn. The front desk, the exam rooms and the cashier work as one route, with no paper tickets and no ticket terminal to buy.
Booked patients and walk-ins wait at the same door and argue about the order. Your receptionist ends up refereeing instead of working.
A patient passes three points and starts over at each one. The number from the front desk means nothing at the exam room door.
Someone forgets their appointment, the doctor sits idle, and the walk-in line keeps growing next door.
The template sets up the front desk and exam rooms as service points, assigns services to rooms and enables a second call for anyone who stepped out.
On the Business plan patients book a slot with the doctor they need or with Any specialist, get a reminder, and can move the booking themselves if plans change.
After the front desk the ticket moves to the doctor on its own, then to the cashier, keeping the same number and notifying the patient. Manual transfer is there too.
The "Clinic" template, the patient picking a service, the call to a room, the doctors schedule on the screen and check-in at the kiosk.
Slots, visit lengths, a choice of doctor with a photo or Any specialist, and each doctor offers only their own services. A cancelled slot goes to the waitlist and is held for the next patient. Bookings sync to the doctor Google Calendar. Business plan.
Front desk to doctor to cashier on one ticket: each service says what comes next, so the patient does not queue three separate times. Business Pro plan.
A booked patient taps I’m here on their phone or types the code on the kiosk, and a late window you set decides when a missed booking is released. Business plan.
Names and phone numbers are only asked for in queues run by a verified account, are kept briefly and are collected with consent.
The front desk can write to a waiting patient (bring your referral, the room has changed) and the patient can reply. The channel opens only after staff write first.
Visits served, no-shows, average wait by day, hour, room and staff member, with a printable PDF report by email.
You pay for windows, not for locations or visitors, with no hardware and no setup fee. One or two desks run free.
On the Business Pro plan they share one line: a patient booked for 10:30 checks in and is called at their time, while walk-ins are served in the gaps, and staff see both in a single list. On Business you run a walk-in queue and a booking queue side by side.
Yes, on every plan. The visitor screens, the kiosk and the board work with VoiceOver on iPhone and TalkBack on Android, there is an accessibility mode with large text and high contrast, and the ticket page is available in 16 languages.
There are no ready-made connectors to medical record systems. On the Business Pro plan there is an open API and webhooks: queue and booking events can be sent to your system, and bookings can be pulled as a calendar subscription (.ics).
Your staff can add that person to the line by hand in one tap, or you can put a tablet by the door as a kiosk: press the button, get a number, print a paper ticket if you want one. The board calls numbers out loud, so nobody has to watch a screen.
One or two desks run free: up to two windows per account and two staff accounts per queue, notifications via Telegram and browser push, a display board with voice call-ups, a kiosk and daily stats. Business is $49 a month for 10 windows and adds services with routing, appointments, your own branding and analytics over any period. Business Pro is $79 a month for 30 windows: no badge from us, Excel export, forecasting, a network of branches and integrations. Extra windows are added one at a time; you pay for windows, not for locations or visitors. Business Pro is on for 5 days when you sign up, and no card is asked for.
Free, no signup. A minute from now you will have a QR poster and a display board.
Create a queue from the Clinic template