A customer scans the QR code at the entrance, types a plate or work order number, and sees how many cars are ahead. When a bay frees up, a Drive into bay 2 notification reaches them even if they walked off for coffee. Your service advisor calls the next car with one tap from a phone.
Tire season: cars line the street, drivers cannot tell whose turn it is, and one advisor is checking people in, answering questions and keeping the peace.
Every other question is about timing. There is no time to answer honestly, so the customer drives off to the shop down the road.
They stepped into the store, their turn came, the car sits where it was, the bay idles, and ten minutes later they are upset about being skipped.
The template sets up drop-off and pickup as services and adds a field for the plate or work order number when someone joins.
Customers join the line from the driver seat. A tablet at the desk shows whose car is up next.
The advisor taps Next in the browser or, on the Business plan, in the Telegram bot. The customer gets a notification telling them which bay to take.
A short form when joining: plate or work order number. Staff see it next to the ticket instead of asking again.
The board and the phone show roughly 25 min based on how fast your bays are moving and how many advisors are actually at work. If nobody is left, customers see Service is paused instead of a wrong number.
Joining the line works only within a radius you set around the shop, so tickets taken from home, just in case, are filtered out. With Join in advance switched on, people can take a number on the way, but staff cannot call them until they tap I’m here inside the radius; their place is kept meanwhile.
Someone stepped away: move them down the list and call them again when they return, so the bay is never idle.
On Business Pro the system learns from your own numbers and shows which hours get slammed and how many bays to keep open. Handy before the tire rush.
No second screen needed: Next, No-show and Break are buttons right inside the Telegram chat. Business plan.
You pay for windows, not for locations or visitors, with no hardware and no setup fee. One or two desks run free.
Yes. The Auto service template adds a Plate or work order number field when someone joins, and staff see it next to the ticket. The field can be renamed to fit how you work.
Opening hours by day and special days start and stop the line on a schedule, and the load forecast on the Business Pro plan uses your own history to show which hours will be busy and how many bays to keep open.
Your staff can add that person to the line by hand in one tap, or you can put a tablet by the door as a kiosk: press the button, get a number, print a paper ticket if you want one. The board calls numbers out loud, so nobody has to watch a screen.
One or two desks run free: up to two windows per account and two staff accounts per queue, notifications via Telegram and browser push, a display board with voice call-ups, a kiosk and daily stats. Business is $49 a month for 10 windows and adds services with routing, appointments, your own branding and analytics over any period. Business Pro is $79 a month for 30 windows: no badge from us, Excel export, forecasting, a network of branches and integrations. Extra windows are added one at a time; you pay for windows, not for locations or visitors. Business Pro is on for 5 days when you sign up, and no card is asked for.
Free, no signup. A minute from now you will have a QR poster and a display board.
Create a queue from the Auto service template