MinutkaVirtual queue for customer service centers
A phone store, an electronics repair desk, a utility or insurance office: customers come with different questions, and a single line mixes a two-minute SIM swap with a twenty-minute contract. Here each customer picks a service when taking a ticket by QR or at a kiosk, waits wherever they like and is called to the desk that handles that service. Staff see who is next for them, managers see where the wait grows.
- Free for one location
- No terminal, no installation
- No app for your visitors
Sound familiar?
Quick questions stuck behind long ones
Someone who only needs a receipt waits forty minutes behind a contract renewal, while the desk that could help them sits idle.
A crowd around the counter
Customers hover near the desks so they do not miss their turn, staff keep getting asked how much longer, and the room feels busier than it is.
No idea where the time goes
Managers guess how many people came, how long they waited and which desk is overloaded, so staffing is based on feel.
How this works where you are
Create a queue from the Service center template
It sets up drop-off and pick-up as services and asks for an order number when someone joins. Rename the services to match your desks; services are on the Business plan.
A QR code at the entrance, a kiosk if you want one
Customers choose a service and take a ticket on their phone, or on a tablet kiosk that can print a paper ticket.
Each desk calls its own customers
Staff press Next and get the next ticket for the services their desk handles. The board shows the number and the desk and announces it out loud.
What you will actually use
Each service to the right desk
Every service has its own ticket letter, and each desk is offered only the services it handles, so a quick question never waits behind a long one at the wrong counter. Business plan.
Appointments and walk-ins
On the Business plan customers book a time slot for longer visits, get a reminder and check in on arrival with I’m here. On Business Pro booked and walk-in customers share one line.
Wait targets with a warning
Set how long a customer should wait at most, get a warning when the target is about to be missed, and see the share served within it. Business Pro plan.
Customer history at the desk
Staff see a returning customer’s previous visits, no-shows, ratings and a note, found by phone number. Business Pro plan.
A word with someone waiting
Staff can write to a waiting customer (bring the receipt, the device is ready) and the customer can reply from the ticket page.
Boards with voice
Any TV shows the number and the desk and announces it out loud. On the Business plan one queue can drive several named screens in different rooms.
What it costs
You pay for windows, not for locations or visitors, with no hardware and no setup fee. One or two desks run free.
Common questions
Yes, on Business Pro: a customer picks several services, and the ticket moves from one desk to the next with the same number, for example from the sales desk to the cashier. This routing between desks is set per service.
There is no ready-made connector for help desk tools. On Business Pro there is an open API and webhooks, so ticket and booking events can go to your own system; on Business a button at the desk can open your CRM with the visitor’s phone number.
No. Scanning the QR code opens the line in the phone browser, with no app and no signup. People see their number, how many are ahead and roughly how long it will take.
Your staff can add that person to the line by hand in one tap, or you can put a tablet by the door as a kiosk: press the button, get a number, print a paper ticket if you want one. The board calls numbers out loud, so nobody has to watch a screen.
One or two desks run free: up to two windows per account and two staff accounts per queue, notifications via Telegram and browser push, a display board with voice call-ups, a kiosk and daily stats. Business is $49 a month for 10 windows and adds services with routing, appointments, your own branding and analytics over any period. Business Pro is $79 a month for 30 windows: no badge from us, Excel export, forecasting, a network of branches and integrations. Extra windows are added one at a time; you pay for windows, not for locations or visitors. Business Pro is on for 5 days when you sign up, and no card is asked for.
Try it at your place
Free, no signup. A minute from now you will have a QR poster and a display board.
Create a queue from the Service center template